Frequently asked questions

At Product-Packshot-Photography.co.uk, the processes involved in getting your products photographed couldn't be easier. Firstly decide what products you need photographed and then secondly give us a call. Usually within an hour we will be able to get back to you with a detailed quotation and an outline of the best way to proceed.

In some instances we will arrange a time for you to visit our studio to drop off your products to us, or you may prefer to arrange a courier.

Once in our product photography studio, we will proceed to photograph your products according to your exact specification. Any images which do not look right are then digitally enhanced until all images are perfect. The images are then shared with you using file sharing software, such as WeTransfer, with a watermark across each one for your approval. As soon as you notify us that you are happy with the service provided and no further work is needed, we can then return your goods to you. An invoice is sent out and, on receipt of payment, the final images are delivered using file sharing software, such as WeTransfer.

A good brief will result in us being able to shoot your products exactly how you want them first time round. Including visuals of what you require always works best as it is hard to explain composition in writing.

I’m afraid not, we work solely from briefs provided by our clients.

Our turnaround time all depends on the number of shots within a shoot. Once we know the number of shots and the what kind of products you have we will try our best to estimate a realistic time for you.

We will always try to accommodate where possible.

We charge depending on the number of shots within a shoot, the more shots within a shoot the cheaper they become per shot. Visit our prices page for a full breakdown.

No deposit is required for studio product photography. Payment is due once your images are complete and you have approved them. For portrait shoots on location, a 50% deposit is required before the shoot.

You can make payment either via bank transfer, or by using a debit card / credit card via PayPal.

You can make payment via Paypal, however 3.6% of the invoice total is added (Apologies, however this is a PayPal fee) to avoid this charge payment can be made via direct bank transfer.

If we arrange the return, the cost will be added to your invoice. Alternatively, you can arrange the return yourself or include a prepaid return label when sending your parcel to us.

We always provide hi res files in jpeg format, however we can provide almost any format that you require including PSDs without any extra charge.

Yes we can. Most of the product and packshot photography we do is for websites. We can produce images of your products in .gif and .jpeg format which are the classic formats for images on the web. If you already have a website you would need to give the images we create for you to your website designer, alternatively if the whole process is too technical for you, simply give us the details of your website designer and we will liaise directly with them. If you do not have a website, then you have certainly come to the right place! Let us be your one-stop-shop for both website design and product photography. We offer a full website design service and can put your images onto your new website. Please contact us for more details about our website design service.

Yes we do, we have many clients that sell on platforms such as these and we can make sure that you have images that meet their requirements.

Yes, all our product shots are cut out as standard, you can have any solid colour background at no extra cost. If you have an exact colour simply supply us with the colour code.

Yes we can, all our product shots are cut out as standard. Let us know if you require the layered files.

Yes, we can do this for you. We charge 65p per image.

Yes, we also provide an image editing service with a fast turnaround time. Please let us know and we will provide you with a quotation.

The nearest station to our studio is Loughton (Eastbound Central Line), we are less than a 5 minute walk from the station.

I’m afraid our product photography service is studio based only.

Our Photography Studio is not set up to photograph people, but rather products such as jewellery, shoes, hand bags etc, however if you need portrait shots we can easily travel to you. Portrait photography is a thriving part of our business. With respect to this line of work we are very mobile and are able to travel to your premises. All we require is an average sized room so that we can set up our lighting and back drops. After the photography shoot we will edit all of your images at our studio.

The rights to use all final images are retained by us and as such our permission must be granted for reproduction and duplication of images intended for purposes other than those agreed by us prior to work being carried out. If you wish to own the exclusive rights to your images these rights can be released to you in return for a small fee.

Yes, we sign NDAs a lot of the time and are happy to do so.   

Yes, just let us know and we will make sure not to.